PRIVACY POLICY
Divine Tree Service Inc. is committed to protecting your privacy and ensuring the security of your personal information.
Introduction
Divine Tree Service Inc. ("we," "our," or "us") operates tree removal and arborist services throughout Northern California. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our services and website, and the choices you have associated with that data.
Information We Collect
Personal Information
We may collect the following personal information:
- Name and contact information (email, phone number, address)
- Property details and tree service requests
- Emergency contact information for urgent tree removal services
- Communication preferences
- Payment information (processed securely through third-party providers)
Phone numbers
We collect phone numbers when you submit any contact form on our website (including our general estimate/contact form and our free wood chips request form), when you call or text us, or when you provide a number for scheduling or service coordination.
How You Opt In: You may opt in to receive text messages by submitting your mobile number through our website contact or intake forms, verbally consenting during a sales or onboarding call, or by texting a designated keyword to our short code or long code number. Consent to receive marketing text messages is not a condition of purchase.
Message Frequency: Message frequency varies based on your account activity and the nature of your engagement with us. You may receive up to 10 messages per month, though frequency may increase during active service periods or campaigns.
Message & Data Rates: Standard message and data rates may apply depending on your mobile carrier and plan.
How we use phone numbers: We use your phone number to respond to your requests, schedule appointments and deliveries, send service-related updates and operational messages (which may include automated calls or text messages where you have consented and where permitted by law), and—with your consent—occasional promotional messages about new services, offers, or programs we think may interest you.
Service providers: Voice and SMS communications may be sent through telecommunications carriers or messaging platforms that process phone numbers on our behalf as directed by us, subject to their terms and our agreements with them.
How to Opt Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further texts will be sent unless you re-enroll.
For Help: Reply HELP to any message or contact us at divinetreeservice@yahoo.com or (916) 562-4657 for assistance.
Opting out: You may opt out of marketing calls or texts at any time by following instructions in those messages (for example, replying STOP to an SMS where applicable), or by contacting us at the phone number or email listed below. We may still send transactional or service-related messages about an active request (such as appointment confirmations or delivery updates) where permitted by law.
We do not sell, rent, or share your mobile phone number with third parties for their own marketing purposes.
California residents: Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have rights described in this policy, including the right to limit certain uses of sensitive personal information in some circumstances. See Your Rights and Choices below and contact us to submit a request.
Usage Information
We automatically collect certain information when you visit our website:
- IP address and browser information
- Pages visited and time spent on site
- Referring website information
- Device and operating system information
How We Use Your Information
We use the collected information for the following purposes:
- To provide and maintain our tree removal and arborist services
- To communicate with you about your tree service projects and requests
- To send you quotes, estimates, and project updates
- To respond to emergency tree removal requests
- To schedule consultations and service appointments
- To improve our website and services
- To comply with legal obligations and safety regulations
- To send promotional materials about tree care services (with your consent)
- To send automated or one-to-many phone or SMS updates related to your requests, scheduling, appointments, or service status (with consent as applicable)
- To send occasional marketing or promotional communications about new services or offers (with your consent; you may opt out as described in this policy)
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
"No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."
- With your explicit consent
- To comply with legal requirements, permits, or court orders
- To protect our rights, property, or safety, and that of our customers
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- With emergency services when necessary for safety purposes
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL encryption for data transmission
- Secure servers and databases
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Employee training on data protection practices
- Secure storage of customer property and project information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Improve website functionality
- Provide personalized content about tree services
- Remember your service area and contact preferences
You can control cookie settings through your browser preferences. However, disabling cookies may limit some website functionality.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your personal information
- Restriction: Request restriction of processing in certain circumstances
- Opt-out of marketing: Opt out of marketing calls, texts, or emails (we may still send transactional messages about an active service request where permitted)
To exercise these rights, please contact us using the information provided below.
Third-Party Links
Our website may contain links to third-party websites, including permit offices, insurance providers, or equipment manufacturers. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Divine Tree Service Inc.
Phone: (916) 562-4657
Email: divinetreeservice@yahoo.com
Service Area: Northern California, Greater Sacramento Area
Specializing in: Tree Removal, Stump Grinding, Land Clearing, Emergency Services